SHIPPING/RETURNS
We expedite shipments across Canada via Canada Post, FedEx or UPS.
- Free tracking provided on all orders
- Free shipping on orders +$150
- Incontinence/Ostomy items are packaged discreetly*
- Typical handling time is just 1-2 business days
NOTICE: Posted on Nov. 27, 2018 by Canada Post in Customer Updates: Efforts underway to stabilize operations.
| Shipping Zone | Typical Shipping Time |
Flat-Fee (when order is less than $150) |
| ON | 1 - 4 business days | $9 |
| QC, MB, AB, SK | 2 - 5 business days | $13 |
| BC, NB, NS, PE, NL | 3 - 7 business days | $16 |
| NU, NT, YT | 5 - 9 business days | $39 |
| USA | contact us | contact us |
Warranty items are honoured by the manufacturer. If any purchase from our site arrives damaged or defective please contact us within 7 days from delivery to arrange replacement.
*Discreet shipping of Incontinence/Ostomy products are either black shrink-wrapped boxes, or plain/unmarked boxes.