Shipping policy
We expedite shipments across Canada via Canada Post
- Free tracking provided on all orders
- Free shipping on most orders over $250
- Incontinence and Ostomy items are packaged discreetly*
- Typical processing and handling time is 2-10 business days
| Shipping Zone | Typical Shipping Time |
Flat-Fee (when order is less than $150 in ON, $250 in QC, MB, AB, SK, BC, NB, NS, PE, NL, $500 in NU, NT, YT) |
| ON | 1 - 4 business days | $15 |
| QC, MB, AB, SK | 2 - 5 business days | $16 |
| BC, NB, NS, PE, NL | 3 - 7 business days | $20 |
| NU, NT, YT | 5 - 9 business days | $41 |
| USA | contact us | contact us |
Once your order is placed, we will send you an email as soon as your item/items are shipped along with a tracking number for convenient tracking through Canada Post.
*Ensure your address is typed in properly and in full with unit number if applicable. All returned shipments due to missing shipping information will require shipment to be repayed for the reshipping of the medical item. Always confirm your address on the confirmation e-mail that is sent after placing an order.*
Any warranty related issues with items are honored by the manufacturer and not by Capital Medical Supply.
If any purchase from our site arrives damaged or defective please contact us within 7 days from delivery to arrange replacement. Boxes may become damaged during transport. No package leaves our warehouse damaged. If items inside packaging are intact and in good working condition, we are unable to replace the item.
*Discreet shipping of Incontinence/Ostomy products are either black shrink-wrapped boxes, or plain/unmarked boxes.