THE WORST CUSTOMER SERVICE IN CANADA! I have attached my email to and from your employee "Rose". Please review.
Hi Rose
I believe there is a glitch on the website. When you choose OxyGo NEXT an image of OxyGo fit comes up.
So I ordered accordingly. The Next and fit are placed wrong on the select option. In the past I have purchased from Capital a 5 liter Devil, my Oxygo Next, a 10 liter Devil and a number of Oxy hoses etc.
I am asking for an exchange as I believe the glitch on the website caused this problem. I have attached screen shots so you can understand the error is not mine.
Trouble with capital medical website. Ordered item based on picture. Wrong item received they
Refused to exchange when it was their error
Home › OxyGo Fit, OxyGo NEXT or OxyGo 5-setting Molecular Sieve Beds (pair)
WHEN YOU SELECT NEXT PICTURE OF FIT COMES UP
• Quantity
OxyGo Fit, OxyGo NEXT or OxyGo 5-setting Molecular Sieve Beds (pair)
From: "Capital Medical Supply"
Sent: Wednesday, January 10, 2024 8:00:14 AM
Subject: RE: wrong column
Hello Rod,
As policy we do not do any refund or exchanges. You have selected OxyGo FIT Sieve beds in your order.
I am attaching the listing here, and it does have a dropdown menu to select the correct item to be ordered.
https://capitalmedicalsupply.ca/products/oxygo-fit-molecular-sieve-beds-pair
We apologize for this inconvenience.
-Rose
From: Rod Hillman
Sent: Tuesday, January 9, 2024 4:00 PM
To: Customer Service
Subject: wrong column
I have just received this order. This column is for an oxyy go fit. I use an oxygo next ( bought from your company ). These are NOT interchangable.
I will have to return order #13795cms and ask that the proper column be sent.
Please let me know what the next step is in returning the item.
Rod Hillman
